Shipping & Delivery Policy
Last Updated: 29 June 2025
Version: 1.0
1. Company Information
PlumbParts Glasgow Ltd (trading as MunsenRings.com)
Registered Address: 555 South Street, Glasgow, G14 0QX, United Kingdom
Company Registration: SC423608
VAT Number: GB 66010833
Phone: +44 141 404 5128
Email: info@munsenrings.com
Website: munsenrings.com
2. Delivery Coverage Areas
2.1 UK Mainland Delivery
We deliver to all UK mainland addresses, including:
✅ England – All postcodes
✅ Scotland – All postcodes
✅ Wales – All postcodes
These rights are in addition to our returns policy and cannot be excluded.
2.2 Special Delivery Areas
3.1 14-Day Return Window
Northern Ireland: Available with extended delivery times
Scottish Highlands & Islands: Available with extended delivery times
Channel Islands: Available with extended delivery times
Isle of Man: Available with extended delivery times
3.2 Satisfaction Guarantee
If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange, subject to the conditions outlined below.
2.3 International Delivery
European Union: Selected countries available on request
Worldwide: Available for larger orders – contact us for a quote
Note: International deliveries may be subject to customs duties and import taxes, which are the customer’s responsibility.
3. Delivery Timeframes
3.1 Standard UK Mainland Delivery
| Order Value | Delivery Time | Shipping Cost |
|---|---|---|
| Under £50 | 2-3 working days | £7.95 + VAT |
| £50 – £99.99 | 2-3 working days | £7.95 + VAT |
| £100+ | 2-3 working days | FREE |
3.2 Express Delivery Options
| Service | Delivery Time | Shipping Cost |
|---|---|---|
| Next Working Day | Before 1 pm* | £15.95 + VAT |
| Saturday Delivery | Saturday before 1 pm* | £19.95 + VAT |
*Orders must be placed before 12:00 PM on working days
3.3 Special Area Delivery Times
| Area | Standard Delivery | Shipping Cost | Express Options |
|---|---|---|---|
| Scottish Highlands | 3-5 working days | £12.95 + VAT (up to £99.99) | Limited availability |
| Northern Ireland | 3-4 working days | £12.95 + VAT (up to £99.99) | Next day available |
| Channel Islands | 5-7 working days | Quote on request | Not available |
| Isle of Man | 4-6 working days | Quote on request | Not available |
Custom-manufactured or made-to-order products
Items that have been used, installed, or modified
Products damaged by misuse or normal wear
Items returned after 14 days without a valid reason
Products that pose health and safety risks if returned
4. Order Processing
4.1 Order Processing Times
Orders placed before 12:00 PM on working days are dispatched the same day
Orders placed after 12:00 PM are dispatched the next working day
Weekend orders are processed on Monday (no processing Saturday/Sunday)
Orders placed on bank holidays are processed on the next working day
4.2 Working Days
Business Hours:
Monday to Friday: 8:00 AM to 5:00 PM
Saturday: 8:00 AM to 1:00 PM
Sunday: 8:00 AM to 1:00 PM
Order Processing Days:
Monday to Friday only (8:00 AM to 5:00 PM)
No order processing on weekends
Excluding:
Bank holidays
Christmas period (23rd December – 2nd January)
Company closure days (notified in advance)
4.3 Stock Availability
In-stock items: Dispatched within processing times above
Made-to-order items: 5-10 working days (confirmed at order)
Special order items: Lead times confirmed before order acceptance
5. Collection Services
5.1 Click & Collect
FREE collection available from our Glasgow facility:
Collection Address:
PlumbParts Glasgow Ltd
555 South Street
Glasgow, G14 0QX
Collection Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 8:00 AM – 1:00 PMContact us immediately upon discovery
Provide photos if requested
We arrange collection or provide a prepaid return label
No cost to the customer for return shipping
5.2 Collection Procedure
Place your order online or by phone
Wait for confirmation that your order is ready
Bring photo ID and order confirmation
Payment must be completed before collection
Loading assistance is available for bulk orders
5.3 Collection Timeframes
Standard items: Ready within 2 hours of order confirmation (during operating hours)
Special items: Ready when confirmed by our team
Orders placed after 12:00 PM: Ready next working day
Weekend orders: Ready Monday morning (no weekend processing)
6. Delivery Costs
6.1 Standard Shipping Rates
| Order Value | UK Mainland | Scotland Highlands | Northern Ireland |
|---|---|---|---|
| Under £25 | £7.95 + VAT | £12.95 + VAT | £12.95 + VAT |
| £25 – £49.99 | £7.95 + VAT | £12.95 + VAT | £12.95 + VAT |
| £50 – £99.99 | £7.95 + VAT | £12.95 + VAT | £12.95 + VAT |
| £100+ | FREE | £4.95 + VAT | FREE |
6.2 Bulk Order Delivery
Orders over £500:
FREE delivery to most UK addresses
Scheduled delivery available
Forklift delivery available on request
Trade account holders receive preferential rates
7. Packaging and Handling
7.1 Packaging Standards
Orders over £500:
FREE delivery to most UK addresses
Scheduled delivery available
Forklift delivery available on request
Trade account holders receive preferential rates
6.2 Bulk Order Delivery
Secure packaging to prevent damage during transit
Environmentally friendly materials were used where possible
Clear labeling of contents and handling instructions
Multiple item orders combined where safe to do so
7.2 Special Handling
Fragile items receive extra protective packaging
Heavy items are marked for safe handling
Hazardous materials are shipped according to regulations
Custom packaging available for bulk orders
7.3 Packaging Costs
Standard packaging is included in shipping costs
Special packaging charged at cost (confirmed before dispatch)
Bulk order packaging optimized for efficiency
8. Delivery Process
8.1 Dispatch Notifications
When your order is dispatched, you will receive:
Email confirmation with tracking information
SMS notification (if mobile number provided)
Tracking number for monitoring delivery progress
Estimated delivery date and time window
8.2 Delivery Attempts
Our courier will attempt delivery:
First attempt: At the delivery address during business hours
Second attempt: The Following day if the first attempt is unsuccessful
Card left: If no one is available to receive delivery
Collection point: The Package may be left at the local depot for collection
8.3 Delivery Requirements
Someone over 18 must be available to sign for delivery
ID may be required for high-value orders
Safe place delivery available on request (at customer’s risk)
Authority to leave can be provided in the delivery instructions
9. Failed Deliveries
9.1 If You Miss Your Delivery
Check the delivery card left by the courier
Contact the courier to arrange redelivery
Contact us if you need assistance
Collection options available from the local depot
9.2 Redelivery Options
Next working day redelivery (usually free)
Specific time slots may be available (charges may apply)
Weekend redelivery available with some couriers (charges apply)
Collection from the local courier depot
9.3 Return to Sender
If delivery cannot be completed after 7 days:
The package returned to our Glasgow facility
Refund processed minus original shipping costs
Storage charges may apply for extended periods
Reshipment available at the customer’s cost
10. Tracking Your Order
10.1 Order Tracking
Tracking information provided via email after dispatch
Online tracking available through courier websites
Order status updates available by contacting us
Delivery confirmation sent when delivered
10.2 Tracking Problems
If you experience tracking issues:
Check spam/junk email folders
Contact us directly for status updates
Courier contact details provided for direct enquiries
Alternative tracking methods are available
11. Damaged or Lost Items
11.1 Damage in Transit
Do not refuse delivery – accept and inspect
Photograph damage to the packaging and contents
Note damage on the delivery receipt if possible
Contact us immediately on +44 141 404 5128
Keep all packaging until the issue is resolved
11.2 Lost in Transit
If your order doesn’t arrive:
Check with neighbors and safe places
Contact the local depot using tracking information
Wait 24 hours beyond the expected delivery date
Contact us if the order still not been received
Investigation will be initiated with the courier
11.3 Our Response
For damaged or lost items, we will:
Immediate replacement or full refund
No cost to the customer for verified transit issues
Expedited shipping for urgent replacements (if ordered before 12:00 PM)
Insurance claims handled by us
12. Special Requirements
12.1 Large or Heavy Items
Items over 30kg or 1.5m in any dimension:
Specialist courier may be required
Additional charges may apply
A delivery appointment is usually necessary
Unloading assistance is limited to the kerbside
12.2 Site Deliveries
Construction site deliveries:
Additional information required (site contact, access details)
Delivery charges may be higher
Security requirements must be specified
Limited liability for theft after delivery
12.3 Hazardous Materials
Items classified as hazardous:
Special packaging and labeling required
Restricted delivery options (no express services)
Additional documentation may be needed
Compliance with transport regulations
13. International Shipping
13.1 European Union
Available countries: Most EU member states. Delivery times: 5-10 working days Shipping costs: Calculated at checkout Customs: No additional duties for most products
13.2 Worldwide Shipping
Available on request for orders over £200. Delivery times: 7-21 working days, depending on destination. Shipping costs: Quoted individually. Documentation: Commercial invoices and export paperwork provided
13.3 International Customer Responsibilities
Import duties and taxes are the customer’s responsibility
Customs clearance may cause delays
Restricted items vary by country
Returns are more complex for international orders
14. Delivery Terms & Conditions
14.1 Risk and Title
Risk passes to the customer upon delivery
Title transfers when payment is received in full
Delivery constitutes completion of the sale
Claims must be made immediately upon delivery
14.2 Limitations
Delivery to the ground floor only unless specified
No installation service provided
Customer’s responsibility to check the suitability of access
Additional charges for difficult access
14.3 Force Majeure
We are not liable for delivery delays caused by:
Extreme weather conditions
Industrial action or strikes
Traffic disruption or road closures
Circumstances beyond our reasonable control
15. Customer Service
15.1 Delivery Enquiries
For all delivery-related questions:
Phone: +44 141 404 5128
Email: info@munsenrings.com
Hours: Monday-Friday 8:00 AM – 5:00 PM, Saturday-Sunday 8:00 AM – 1:00 PM
15.2 What We Need From You
To help with delivery enquiries, please provide:
Order number or invoice reference
Delivery address including postcode
Contact phone number
Description of issue or special requirements
15.3 Our Commitment
We promise to:
Respond to delivery enquiries within 4 hours during business hours
Provide accurate delivery information and tracking
Resolve issues quickly and professionally
Keep you updated on any delivery problems
Weekend support available Saturday-Sunday 8:00 AM – 1:00 PM (enquiries only – no order processing)
16. Integration with Other Policies
16.1 Returns
For information about returning items, see our Returns & Refunds Policy.
16.2 Terms & Conditions
This delivery policy forms part of our Terms & Conditions and should be read in conjunction with them.
16.3 Privacy
Information collected during delivery is handled according to our Privacy Policy.
17. Policy Updates
This shipping and delivery policy may be updated to reflect:
Changes in courier services or costs
Improvements to our delivery options
Updates to legal requirements
Seasonal variations in service
Updated policies apply to orders placed after the revision date. Customers will be notified of significant changes.
Questions about delivery?
Contact us: info@munsenrings.com | +44 141 404 5128
We’re committed to providing reliable, cost-effective delivery services that get your pipe support products to you safely and on time.